Wednesday, June 26, 2013

BPO-Sutra: True Stories From India's BPO & Call Centers - Mokhasi Sudhindra

This book was entertaining. It's a collection of short anecdotes from people who work in call centers in India. If you've ever wondered how it would be to work in one, this is for you.

I did find this book a little high on the obnoxious "get out of work any way possible" factor of those just out of college, but I also admired quick thinking and strategy employed in a dog-eat-dog environment.

Working with the public is tough. Working in telemarketing is even tougher. Working for a call center in India is crazy because people don't like that even more than regular telemarketers. Hats off to the folks who do it, I enjoyed your stories.

Verdict: Not all that deep, but a good time pass read.

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