This book was entertaining. It's a collection of short anecdotes from people who work in call centers in India. If you've ever wondered how it would be to work in one, this is for you.
I did find this book a little high on the obnoxious "get out of work any way possible" factor of those just out of college, but I also admired quick thinking and strategy employed in a dog-eat-dog environment.
Working with the public is tough. Working in telemarketing is even tougher. Working for a call center in India is crazy because people don't like that even more than regular telemarketers. Hats off to the folks who do it, I enjoyed your stories.
Verdict: Not all that deep, but a good time pass read.
I did find this book a little high on the obnoxious "get out of work any way possible" factor of those just out of college, but I also admired quick thinking and strategy employed in a dog-eat-dog environment.
Working with the public is tough. Working in telemarketing is even tougher. Working for a call center in India is crazy because people don't like that even more than regular telemarketers. Hats off to the folks who do it, I enjoyed your stories.
Verdict: Not all that deep, but a good time pass read.
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